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Customer Profile |
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With a heavy focus
on Mail Order business, Jim Lawrence is one of the UK's
leading suppliers of ironmongery, curtain poles, door fittings
and assorted fittings. Jim Lawrence is a customer focused
business, and place particular emphasis on both friendly,
efficient service, and on risk free return and refund policies.
They are based in Stoke by Nayland, in the Suffolk countryside.
Their major product lines are door and
window furniture for period homes, period lighting, curtains
and curtain poles, either bespoke or in packs, and a range
of ironmongery items and fittings for the fireside, kitchen
and the bathroom.
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Jim Lawrence
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“ The Ideal Integrated
ERP System for Mail Order Activities ! ”
With a bespoke Sales Order system coupled to Sage Line 50,
Jim Lawrence were experiencing the archetypal drawback of such
custom software - spiralling support costs. Over time, the
software developers become less and less interested in updating
a unique and outdated system, and exorbitant 'support' charges
were the inevitable result. Looking for a standard product
which could easily be configured to their exact business needs,
Jim Lawrence chose de
Facto S5 as their integrated ERP system.
Of especial interest to them was S5's powerful production
planning features, giving them the opportunity
to really tie down production to see the exact costs of what
they produce.
 Ideal
for Busy Customer Service / Order Handling Environments
For users in a busy Customer Service or Order Handling environment,
S5's Customer
Service window is the ideal tool.
Created specifically to meet Jim Lawrence's needs, the window
and its functionality is now a standard feature in S5. All the
key areas of information necessary
for
customer
/ prospect operations
are
integrated in
one
highly configurable
screen. To enable the efficient handling of customers, a number
of core features are brought together. When the telephone rings,
the TAPI system
will pop up the caller's information where recognised. Should
they not be an existing customer, the PAF
Post Code Integration facility will provide
major addressing details from the submitted post code. As a result,
new prospects or new
customers can be created on the fly, with major aspects of the
process automated, and others facilitated by the new Account
/ Prospect
Wizard.
For existing customers, the window can display such information
as last orders, regular orders, existing orders or customer
history. Within the window, the Scratch Pad can be used to
directly create an order via the associated Mini-Order Entry
screen, where such data as product prices and stock availability
can also be accessed. In addition to all the standard data
areas, S5's powerful Vistas can be utilised to
bring in key user defined views of relevant information to
support the users activity.
Secure
Online Credit Card Processing
de Facto S5's comprehensive Online
Credit Card Processing facilities
enable the efficient and secure processing of Credit Card transactions.
The system seamlessly integrates with the market leading Commidea
WinTi on-line card payment processing system to handle this
aspect.
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Orders can be pre-authorised, and therefore are not
limited to those for immediate despatch. All required
credit card details such as expiry date, card holder
name etc can be entered and checked, and the system
allows credit card control status to be set, such as
authorised, declined, expired and
so forth. If part of an order is amended, the system
can automatically re authorise the card. The system can
either establish at what stage the credit card was debited,
or can specify when it should be, e.g. debit on despatch.
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Credit card refunds are easily handled
by S5, with both Customer
Not Present (CNP) and Customer Present (CP) scenarios
catered for. The entire process is fully encrypted
using the secure 128 bit Blowfish
encryption algorithm.
Extensive Mailing
Control Facilities
de Facto S5's
Marketing facilities include extensive mailing
control features. Whenever
Jim Lawrence create a new
prospect
or
customer in the system, a CRM
event is generated so that
a brochure is automatically mailed out to the customer.
Mass mailings
also
take place to
all customers
in their mailing list when a new brochure is produced.
Further features available allow
the user to track
and
record the success of their ads,
brochure
mailings, and website uploads or downloads via management
reports. As always, the integrated nature of S5 allows
you to access
these
facilities
throughout
the system, whether from a Sales
Order, Transport
Request or even within the CRM module
itself.
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Carrier
Integration, and Efficient Delivery Management
Delivery management is a key aspect of any Mail
Order operation,
and Jim Lawrence fully utilise these facilities to
ensure efficiency of operations. One example is the automatic
calculation of delivery charges, which can be
by order weight, or
by other specified
criteria.
de Facto S5 is tightly integrated into the software
systems of major Couriers, such
as the Interlink
Express system in Jim
Lawrence's
case. The system can also integrate with Securicor and Taskforce.
It also enables any customer with an email address
to receive notification of a shipment and its contents on
despatch of the goods, as well as the tracking of consignment
numbers, and the automatic printing of despatch labels.
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Customer Profile
With a heavy focus on Mail Order business, Jim Lawrence is
one of the UK's leading suppliers of ironmongery, curtain poles,
door fittings and assorted fittings. Jim Lawrence is a customer
focused business, and place particular emphasis on both friendly,
efficient service, and on risk free return and refund policies.
They are based in Stoke by Nayland, in the Suffolk countryside.
Their major product lines are door and window furniture for
period homes, period lighting, curtains and curtain poles,
either bespoke or in packs, and a range of ironmongery items
and fittings for the fireside, kitchen and the bathroom.
Key Achievements
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Customer Services window provides
a single tool for all major customer service activities. |
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Secure Online Credit Card processing seamlessly
integrated and enabled. |
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Mailing Control facilities enable the management
and analysis of key marketing activities. |
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