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Key
Achievements |
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Provided
a single
integrated system which handles their end-to-end business
processes. |
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The reporting
facilities have enabled information to be utilised
and presented in multiple contexts, and with precise
control. |
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Pinpoint
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“ Stable Systems in High-Risk
Scenarios !”
With a head office in Fife, Scotland, as well as a presence
in England and in Ireland, Pinpoint has developed into the
UK's leading supplier of Staff Personal Alarm Systems. Typical
environments for their usage would be hospitals and
special needs educational establishments. Supplying
products which people in high-risk scenarios need to rely
on, Pinpoint were looking for an accounting
and business management system which they in turn could place
complete faith in.
 An
Integrated System to handle End-to-End Business Processes
With Pinpoint's business developing in scale and complexity,
their existing Sage Line 50 Accounting system and DOS-based
Stock
Control
solutions
were
becoming increasingly restrictive.
Thus Pinpoint began the search for an integrated
system which would provide powerful
new facilities, and much greater flexibility.
Essentially they needed a solution which could handle their
end to end processes, beginning with contact with prospective
customers and establishing their needs, the
planning
of procurement and manufacturing of
their product lines, the project
cost management and installation of their solutions,
right through to the ongoing maintenance and customer service
provision post installation. Having done thorough research,
Pinpoint recognised that the de Facto solution provided
exactly what they needed in an integrated
system.
Powerful
Reporting Facilities
Where previously Pinpoint had often relied upon manual
documents for a variety of purposes, Pinpoint are now
able to utilise the de Facto systems powerful
reporting facilities to produce all their internal
and external documents. During the planning process,
De Facto's consultants
established with Pinpoint their precise reporting needs,
and these reports were configured for them during the
Implementation process.
The de Facto system
has enabled Pinpoint to maintain a single centralised
repository of information, thereby cutting
down on data entry times, and the maintenance
of data integrity.
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Information is entered once within the system, and then
utilised in a multitude of ways and formats. For example,
Internal Orders provide detailed information on each
project to their own staff.
Project
Cost Management
Pinpoint required the de Facto system to handle very disparate
business activities. At one end of the scale is the production
and assembly of the various components of each security item.
At the other is the planning,
costing and tracking of each project itself. The de Facto
solution gives them a tool with which to quote for new projects,
and then to monitor
and track costs throughout the project's progress. As a
result of improved cost management of both physical items and
their engineers
site
times, Pinpoint
now quote projects more accurately based on their
past experience, and they are also more competitive in the
marketplace, whilst ensuring profitability.
Pinpoint have been delighted
with the impact that the de Facto solution has had
on their business operations. The implementation of
their new system went extremely smoothly, and on time.
Above all, Pinpoint have found the de Facto system
to be a dependable solution whose powerful yet easy
to use features have greatly improved the efficiency
of their business operations.
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Customer
Profile
Pinpoint is the UK's leading supplier of Staff Personal Alarm
Systems for use by people at risk of violence in the workplace.
Based in Fife, Scotland, Pinpoint was founded in 1992 specifically
to develop, manufacture and install reliable, easy-to-use staff
protection systems.
With a large investment in Research and Development as well as in Customer Support
and Care, Pinpoint aim to respond rapidly to the needs of a changing working
environment to produce products and services that are appropriate and affordable.
They produce a range of personal alarm systems to suit varying needs.
Key
Achievements
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Provided a single integrated
system which handles their end-to-end business processes. |
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The solution's reporting facilities have
enabled information to be utilised and presented in multiple
contexts, and with precise control. |
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