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Services
Overview
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 A
Partnership To Success
With De Facto Software, our market leading accounting
software product is only part of the story. We know that the software is
so powerful and flexible that a successful implementation will give you an
unbeatable business advantage. That's why we have a team of experienced business
professionals at hand, who will work with you from initial contact through
to ongoing support, to make sure our system delivers. |
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de Facto S5 is not
just an out of the box package, which works one way for all.
It's a powerful solution which can be configured and fine-tuned
to increase your business efficiency, and deliver multiple benefits;
but without the need for additional programming (and cost). S5
is inherently configurable, and thus able to function equally
well in multiple marketplaces. Using a proven methodology, our
people work with you as partners systematically putting all the
contributory factors to success in place. Unrivalled
Business Experience
We have the package, the people, and the methodology, but beyond all of that,
our personal touch and commitment ensures customer satisfaction. It's not just
what we do, but the way we do it. Years of business experience allow our project
managers and consultants to configure the most advantageous implementation of
de Facto S5 for your particular business.
De
Facto Project Methodology
De Facto follow a clear methodology in the implementation of
our solution, and in the various aspects of our services delivery.
Clear outcomes are defined, systematic procedures are followed,
and the whole process is monitored throughout by our experienced
professionals. From the initial Assessment stage, we will take
you through a carefully designed programme of Planning, Training
and Implementation, to ensure that the solution ultimately
brings you maximum benefit. Once the system goes live, our
Support department is on hand to quickly deal with any issues
that arise. From first contact, right through to on-going support,
De Facto is committed to delivering outstanding levels of service
and satisfaction.
Assessment
Phase
During the Assessment stage our goal is to gain a deep
understanding of both your business and technical requirements.
A first meeting is arranged, with multiple aims. There
will be an initial analysis of your business requirements,
accompanied by an overview demonstration of the product.
We'll also establish just what the shortcomings of your
current system are and the business objectives of any new
system. This first meeting will enable us to subsequently
provide a comprehensive demonstration of the product, normally
based on your example data, and within a business scenario
that has been agreed with you. |
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Planning
Phase
De Facto's project planning and control methodology enables
the smooth delivery and implementation of de Facto S5,
from initial assessment right through to 'live' running
and beyond.
- Project
Team
One of the crucial elements in a successful implementation
is the creation of the Project Team. This team is responsible
for 'championing' the project within their own organisation.
- Project
Kick Off
The first planned activity is the Project Kick Off
which will highlight all the standard project
issues, exchange information with the Project Team
and agree the various project responsibilities.
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Training
Phase
In order to really gain the maximum benefit for your business
from the software, you need to become proficient and truly
comfortable with it. To that end, De Facto gets you there
with comprehensive and flexible education solutions. The
first stage is Project Team Training, which consists of
full training through our standard structured courses for
the nominated members of the Project Team. |
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Implementation
Phase
The Implementation phase commences directly after training
and concludes with S5 successfully running your accounting
and business management processes.
- Configuration
The primary stage is the Configuration phase. This
enables the customer Project Team and one of our Implementation
Specialists to configure the parameters of the system
to match the business processes and objectives of the
company, and to optimise its performance.
- Business
Process Test Cycle
Thereafter, the Business Process Test Cycle enables
the Project Team to use the configured software against
a business process model, and to test all key processing
areas with example representative data from their business.
- Migration
to Live
Due to the approach outlined above, the Migration to
Live running merely involves a migration of scale,
rather than type or status of data, removing the typical
worries from this crucial stage.
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Support
Phase
With our ongoing de Facto SupportPak™ Contract, customers
can expect the highest levels of service to enable the
efficient and speedy resolution of any issues arising with
their system. de Facto SupportPak™ provides for comprehensive
support throughout our standard business hours. |
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more about De Facto's premier services ...
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